WHAT IS THE COST OF SHIPPING?

Orders with a value of less than R1000 will have a courier charge of R125.  Orders over the value of R1000 will be shipped free.

* Please note that this free shipping offer does not apply to orders with bulk discounts. For customers interested in making bulk purchases, we kindly ask you to email us at info@aurorastore.co.za with your order details. Our team will create a customized invoice for you, applying the appropriate bulk discounts.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders will be processed and dispatched within 24 hours upon receipt of payment from Monday - Friday. Delivery to main cities usually take place between 1-3 working days, while regional/outlying areas may take 3-5 working days. The delivery time-frame depends on the logistics and your delivery location. If you need your order urgently please contact us after placing your order, as we will do everything in our power to assist.

WHAT ADDRESSES DO YOU SHIP TO?

We only ship orders to physical addresses ( No post boxes ). Please make sure that the address that you choose for delivery is accurately captured, and that there is someone present to receive the parcel on your behalf if you are not there. We recommend using your work address for deliveries.   

CAN I ARRANGE COLLECTION FOR MY ORDER?

Of course! You can choose 'Collect in Person' or 'Own Courier Collection' as Shipping Method at check-out. We will notify you once your order is ready for collection and if you choose 'Own Courier Collection', then we will also provide parcel weight and dimensions. Once your collection is booked, please let us know which courier will be collecting and send us the waybill.

Returns

HOW DO I RETURN A FAULTY OR INCORRECT PRODUCT?

If, for any reason, you would like to return your product, please contact us with your details, and we will arrange to collect the product from you at no expense to you.

REFUND AND EXCHANGE POLICY

Should you not be satisfied with your purchase, you may return it for a refund or exchange subject to the following:

• Original proof of purchase must be provided.
• Product must be in original condition and packaging.
• Refunds will only be given within 14 days of purchase.
• We may deduct a fair shipping and handling fee from refunds.

If you believe your purchase to be faulty, please return it and if it is still under warranty it will be repaired or replaced as deemed fit by the manager subject to reasonable wear and tear.